About the Role
POSITION SUMMARY
Second Chance Society seeks a highly organized, proactive, and adaptable Community and Social Service Specialist to facilitate program services and operations. The Community and Social Service Specialist is responsible for reviewing SCS Hand and ID program applications for enrollment, to include continuous quality assurance, data tracking, and reporting activities.
The ideal candidate will have a keen understanding of social services, ensuring smooth day-to-day operations and effective communication. The ideal candidate will be self-motivated, able to motivate others, and a person who enjoys social interaction and engagement with clients, as well as with staff in partnering agencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Conducts client interviews and writes client reports for review and approval by the Executive Director.
• Follows up with clients regarding any issues or matters pertaining to their requests; notifies clients of approval; manages client awards and purchases.
• Conducts job verifications for new client referrals, as needed, and assists in obtaining missing information regarding vocational training or other job-related requests.
• Communicates with Case Managers, as needed, for existing and new client referrals.
• Handles requests from Case Managers and others in the community who request information about SCS’s programs; sets up in-person or virtual meetings with interested agencies.
• Prepares, attends, and participates in oral presentations requested by grantors.
• Attends monthly meetings of the Homeless Providers Stakeholders Council.
• Attends outside resources fairs as available, and as requested.
• Ensures compliance with SCS rules and regulations.
• Performs organizational and program data entry functions, as needed.
• Provides support for annual audits, monitoring visits, etc.
• Performs all other duties as assigned.
COMPENSATION
The compensation for this position will range from $20-$25 per hour based on experience.
Requirements
WHO YOU ARE
Demonstrated ability to lead program services and maintain appropriate documentation is required.
Has responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of Second Chance Society, Inc.
Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance the mission of Second Chance Society, Inc.
Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with Second Chance Society’s values.
Able and willing to learn new skills and knowledge and accept new challenges to further the mission of Second Chance Society, Inc.
Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.
Demonstrates good collaboration and communication to be effective in any team setting.
QUALIFICATIONS
Minimum of a Bachelor’s degree in public or non-profit administration, social work, or a related field or equivalent professional experience.
At least 2 years of experience in social services or a similar role emphasizing program service coordination.
Nonprofit experience highly preferred.
Demonstrated success as a social worker.
Demonstrated ability to think ahead, work collaboratively, and with accountability.
Exceptional project management, organizational, and multitasking skills.
Excellent verbal and written communication skills.
Proficient in using Microsoft Office Suite software.
About the Company
Second Chance Society, Inc. is a non-profit organization that is dedicated to helping individuals achieve self-sufficiency and build a brighter future for themselves. Founded in 2001 by Ms. Pat Owen, our organization is committed to providing supportive services and resources to those who have faced difficult times and are looking for a second chance. With our focus on community and collaboration, we are here to help individuals overcome adversity and achieve their full potential.